# 8 Steps Problem Solving

As the “Is Not” data is collected, many possible reasons for failure are able to be eliminated.

As the “Is Not” data is collected, many possible reasons for failure are able to be eliminated.

Activities in D6 include: D7: Prevent Recurrence D7 affords the opportunity to preserve and share the knowledge, preventing problems on similar products, processes, locations or families.

Updating documents and procedures / work instructions are expected at this step to improve future use.

Ford Motor Company developed this problem solving methodology, then known as Team Oriented Problem Solving (TOPS), in the 1980s.

The early usage of 8D proved so effective that it was adopted by Ford as the primary method of documenting problem solving efforts, and the company continues to use 8D today.

The Eight Disciplines of Problem Solving (8D) is a problem solving methodology designed to find the root cause of a problem, devise a short-term fix and implement a long-term solution to prevent recurring problems.

When it’s clear that your product is defective or isn’t satisfying your customers, an 8D is an excellent first step to improving Quality and Reliability.

The root cause definition requires that it can be turned on or off, at will.

Activities in D4 include: D5: Permanent Corrective Action (PCA) The PCA is directed toward the root cause and removes / changes the conditions of the product or process that was responsible for the problem.

Activities in D7 include: D8: Closure and Team Celebration Teams require feedback to allow for satisfactory closure.

Recognizing both team and individual efforts and allowing the team to see the previous and new state solidifies the value of the 8D process.

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