Frank Adler co-founded Operational Excellence Consulting (OEC) in 2009 to follow his passion for Operational Excellence and to be able to work with individuals and organizations that share this passion.
He has over 20 years of international executive leadership experience in General Management, multi-site Operations & Supply Chain Management, Quality & Customer Support Management, and Operational Excellence & Lean Six Sigma.
The benefits of a systematic Problem Solving Process are obvious.
Define, verify and implement Interim Containment Action to isolate the effects of the problem from any internal and/or external Customer until Permanent Corrective (Preventive) Action are implemented.
The 8D (Eight Disciplines) Problem Solving Process is a team oriented and structured problem solving methodology that is mainly used to identify, correct and eliminate recurring problems. government first standardized the 8D Problem Solving Process during the Second World War, referring to it as Military Standard 1520.
The 8D Problem Solving Process focuses on the origin of the problem by determining root causes and establishes corrective and preventive actions. It was later popularized by the Ford Motor Company in the ‘60s and ‘70s.
Interim containment actions are a “first aid” that protects the customer from the problem until we define the root cause and implement permanent corrective actions.
Containment actions must not introduce any new problems.
Good description is a foundation for later problem solving.
In this 8D Report step we try to limit the problem extent and protect our customer.