Strategic Problem Solving

Strategic Problem Solving-4
It is dedicated to supporting the production environment, the large and complex computer systems that run the day-to-day business.The Operate team tends to be dissatisfied with the work they deliver.

It is dedicated to supporting the production environment, the large and complex computer systems that run the day-to-day business.

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I felt they are not just the result of some inaccurate perception or lack of understanding about the work being performed by the Operate team.

Perceptions could be changed through better communications between the Operate Team and the broader organization; key problems needed solutions and this meant that there needed to be a strategy.

Problem solving strategies are common place in business and it is essential that the right tool is used for the specific problem in hand. The difference between the outstanding, world class performers and the average companies is how well they react to issues when they arise.

Process improvement and effective problem solving strategies are two weaknesses of many companies. More importantly, how well they put to bed issues that have risen, so they do not come back. a cost that can be avoided, because this cost is a cost of poor quality!

I am a technology project manager for a major financial-services company (Maj Fin).

I’d like to share how I took the concept of “strategy as problem solving” and applied it to my own organization’s strategic problems.

Plain and simply; it is the method of spotting problems as they arise in the work place, stopping, analysing and spending time to resolve that issue so it doesn’t happen again.

This involves a continuous improvement culture, which takes time and great leadership.

Once eliminated, one can focus on the next biggest issue and so on and so forth in a structured and logical way. ” The answer: one bite at a time and this is very true in problem solving.

You can’t change the world over night but you can focus the company’s resources and energy on the biggest impact problem or the top 5 issues, rather than boiling the ocean, so to speak, starting everything and not completing anything. Implement and check the impact of the solution The diagram below summarises.


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